FAQ's

Find out the answers to frequently asked questions concerning shipping, returns, ordering, payments, etc. With the help of our extensive FAQ guide, make shopping easier.

Before reaching out to us, We advise reading this.

What is MAQMarketUAE?

Discover MAQMarketUAE, the leading online store in Abu Dhabi offering a wide range of quality and affordable products. Enjoy convenient shopping, excellent customer service, and fast shipping

Are the products on MAQMarketUAE authentic?

Yes, We guarantee the authenticity of all products available on our website. We source our items from reputable suppliers to ensure the highest quality.

How to place an Order?

If you are interested in any of our products and wish to purchase it, please follow our instructions on how to place an order.

  • Click on the product that you are interested in.
  • Click on add to cart button & check your shopping cart’s contents.
  • Enter your shipping details by filling in all fields.
  • At last, you will enter “Check Out” Button.

And You Have Done!

What is the return policy for MAQMarketUAE?

MAQMarketUAE has a 3-day return policy. This means you have 3 days after receiving your item to request a return.

What should I do if I receive defective or incomplete products?

If you receive defective or incomplete products, it is recommended to make a video while unboxing and unwrapping the products from the delivery packaging. This video can be used as evidence for a refund. Please send us an email within 24 hours of receiving the package at contact.maqmarketuae@gmail.com with the video and pictures.

How do I initiate a return?

To initiate a return, please contact us at contact.maqmarketuae@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

What items are not eligible for return?

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.

What is the shipping policy of MAQMarketUAE?

You can read the Shipping Policy

How do I track my Order? 

After your order is processed and shipped, we'll send you a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.

How do I contact Customer Support? 

Our customer support team is here to help! You can reach us through our Contact Us page on the website or by emailing us at contact.maqmarketuae@gmail.com. We strive to respond to all inquiries within 24 hours

I'm not getting any replay?

We Receive hundreds queries everyday. So please wait for the replay. We try our best to replay asap to queries.

Is my Personal Information safe when placing an order?

Yes, we prioritize the privacy and safety of our customers' personal information. When placing an order, we may request your name, phone number, address, and email address. Rest assured that we will keep this information private and it will not be disclosed to other parties.

Do you offer International Shipping?

 No, At the moment we are not offering international shipping